(Plus … 4 tips on how to grow conversions by enhancing internal search results)
Real estate agents have shared this piece advice with homebuyers for decades because where a house is located affects desirability and resale value more than any other factors.
No matter how much you remodel, no one wants to live next to noisy railroad tracks or on top of an old landfill. Nothing else makes a difference if your home is in a terrible location.
Similarly, the main reason why on-site search matters so much is for a purpose so important that merits repeating too: SEO, SEO, SEO (also known as search engine optimization).
So, tell me what you want, what you really, really want?These days, 38% of customers start searches at Amazon, and 35% begin at Google. On top of that, mobile users almost exclusively use search over navigation.
Considering numbers like these, it’s no wonder why nearly all digital marketers place a high priority on the role SEO plays in helping a website attract traffic, but many forget to think about how their website’s on-site search functionality impacts SEO.
Even though it’s not always top of mind for many making digital marketing strategies, on-site search—especially on e-commerce websites—is worth thinking about for these three reasons:
According to Hubspot, 76% of website visitors say the most important factor on any website is how it is to find what they want.
You can’t put everything on every page, so what do you do?
Some people who come to your website will not know how to find what they need. Some may be in a hurry or not want to use your navigation. One solution? Add friction-free on-site search functionality.
On websites that provide it, 30% of website visitors will perform an on-site search. Providing on-site search is key to increasing conversions with this portion of your target audience.
As a bonus, you can use analytics on what words and phrases users type into your on-site search to track keywords and better to understand what they want as well as how your target audiences refer to what they’re hunting for so that you can make adjustments to improve your content and better help them find what they want.
People who use on-site search also spend a significantly longer time on sites (and view more pages).
Optimize your on-site search for greater conversions
If your website has only a dozen or so pages, it probably doesn’t need an on-site search feature. But, if you have a lot of content and you’ve determined you need to integrate an internal search, make sure it’s useful and customized around your target audience’s needs by following these best practices.
Pull up your website. By default is your on-site search hidden? Many website designers—especially when creating the mobile of a site—like to hide search functionality behind a magnifying glass icon to free up room for other design elements, but this tactic makes it more likely for users to overlook search compared to when the search is displayed as a full open-text field and submit button.
Regarding optimal search bar design, your field should accommodate 27 characters, which is the length of about 90% of queries. And, don’t forget to keep its design simple! When it comes to search, less is more. If you must include them, save boolean operations for those super users who want those advanced options.
Quick linksOne way to help your visitors doing on-site searches is by creating a list of quick links that help direct visitors to the most popular searched for content.
Search hintsIt also doesn’t hurt to provide a few hints above your search bar to let users know what they can find and help them get started with their on-site search.
Autosuggest and autocompleteIf you have the time and budget to do even more refining to improve your on-site search and create a better user experience, look into integrating some predictive functionality because they can provide your customers with even more valuable results.
While your would-be customers probably don’t have a lot in common with obnoxious “bad eggs” like Veruca, they do very likely that have her same impatience when using your on-site search. In a world where quick-loading, comprehensive, and helpful Pinterest-style visual search result pages are more of an expectation than an exception, one significant way your company can differentiate itself from the competition is by building a search solution that provides photo-based suggestions at a glance.
The proverb a photo is worth 1,000 words has stuck around for a reason, and—especially when it comes to search results—providing images can make your recommendations even more useful to your customers.
Searchandizing is one the technique Amazon’s digital marketing team uses to guide you—as their customer—to related promoted deals and other associated products or services based on your initial on-site search. That way, Amazon is not just giving you what you want, but it is also providing you with the option to buy items you didn’t even realize you might have needed, too. Talk about optimizing your website to make it your best salesperson!
We’ve talked a lot about what to do when presenting on-site search results, but what happens when a user’s query turns up nothing? Just as you should customize your 404 page to make it as helpful as possible so users don’t leave your website, you should also make sure that you create a customized page to display when a search turns up nothing.
Using the internal search tool on your website shouldn’t stress out your customers. It doesn’t make a difference if your site visitors are looking for a replacement widget or a new doctor. When you help your website users find the information they’re looking for quickly (and make the on-site search process more manageable and helpful), you’re well on your way to doing a better job keeping those users on your site—and converting!
Need help optimizing your on-site search? Talk to usYou might also like: